Call our telephone technical support team and we will gladly provide the assistance you need from both eastern and pacific time zones.
Remote online service available as well on all PrimoWeigher multi-head scales, simply log in thru LogMeIn.com and appreciate the most effective service support possible.
Our factory technicians service our full range of complete system solutions including scales, baggers, conveyors and more. With WeighPack, you will never have to call two (or more) machine suppliers for technical assistance, as is the case with most other packaging companies. We offer our customers single source solutions and take full responsibility for the packaging systems we deliver.
We understand the importance of zero down time and irrecoverable production losses.
Parts department will ship parts the same day if we receive the order before 3:30 PM EST.
In-house telephone tech support department is available from 08:00 AM to 08:00 PM EST.
Factory trained service technicians are available on short notice and can be dispatched from our Las Vegas, Montreal and Miami locations.
Our service team is committed to doing their best at all times to ensure you have the support you need, when you need it.
Equipment training is available at our Las Vegas System Center 7 days per week, Our Las Vegas facility includes new finished inventory of all our makes and models of filling and bagging technology.
Take the opportunity to learn how to operate our machinery at your own pace without the distractions of a manufacturing facility.